In collaboration with:

The Office Manager
Operations Courses

 

are a series of 2-day courses that explore and define the skills and practices dental professionals need to succeed in the daily operations of the dental industry.

 

These courses explore and reinforce the key elements of the dental business including

Effective Communication
Creating and Leading Teams
Dealing with Insurance and Coding Effectively
Establishing and Monitoring Benchmarks and KPI’s
Charting and Record Keeping
The Comprehensive Patient Experience
Human Resources Protocols and Opportunities
The Impact of the Changing Dental Marketplace

Excellence in Operations

 

This course series is specifically designed to focus on the capacity of office managers and dental practice executives to improve management skills for their entire team. These courses provide the skills necessary to implement these key management functions throughout the business lifecycle of the practice.

Core Curriculum

 

The courses are designed for individuals who are leading others around these functions or are learning details of these functions as they grow into a new or expanded role.  Most offices participating will have more than one location and greater than 10 operatories.

  • OPS Course 1

    Building Your Office Foundations; Leading a Culture of Success

  • OPS Course 2

    Maximizing and Staying Compliant with Insurance—the Ins and Outs

  • OPS Course 3

    Communicating with Patients, Case Acceptance and The Patient Experience

  • OPS Course 4

    Creating a Profitable and Productive Hygiene Department

Click course name to scroll through course details.

  1. OPS Course 1
  2. OPS Course 2
  3. OPS Course 3
  4. OPS Course 4

  1. OPS Course 1: Building your Dental Office Foundation; Leading a Culture of Success

     

    Topics Addressed:

    • Leadership & Culture
    • HR Management
    • Talent Acquisition
    • Team Communication
    Jim Philhower

    Jim Philhower

    Philhower's Bio
    Randa

    Randa O’Connor

    O'Connor's Bio
    JH Headshot 2019

    Jill Hasselmann

    Hasselmann's Bio

  2. OPS Course 2: Metrics/KPI’s and Reporting Chart

     

     

    Topics Addressed:

    • Insurance Compliance
    • Coding Correctly with Updates
    • Overcoming Coding Obstacles
    • Maximizing Profitability when working with Insurances
    Jim Philhower

    Jim Philhower

    Philhower's Bio

    Dilaine Gloege Color_2017

    Dilaine Gloege

    Gloege's Bio

  3. OPS Course 3: Communicating with Patients, Case Acceptance and The Patient Experience

     

     

    Topics Addressed:

    • Increasing Patient Compliance
    • How to Communicate with and Educate Our Patients
    • Keeping the Money You Produce; Maintaining Accounts Receivable
    Jim Philhower

    Jim Philhower

    Philhower's Bio

  4. OPS Course 4: Creating a Profitable and Productive Hygiene Department

     

     

    Topics Addressed:

    • Goal Setting / Overcoming Objections
    • How to Motivate Your Team
    • Building Your Perio Program
    • Expanding Hygiene Services to a Total Health Environment
    • Increasing Patient Compliance
    • Efficient Scheduling for Profitability
    Tarah Grauer

    Tarah Grauer

    Grauer's Bio

Location & Dates

All courses are hosted in West Allis, Wisconsin

OPS Course 1 –

February 6 & 7, 2020

OPS Course 2 –

Course Date Change

Course postponed due to COVID-19 concerns.

Date TBD

OPS Course 3 –

Course Date Change

Date TBD

OPS Course 4 –

August 13 & 14, 2020

Focused Classes

Courses are limited to 28 participants.

Customized Business Education

 

Courses may be selected and attended individually. Discounts available for DBI Alumni and those enrolling in multiple courses. For more information contact BusinessSolutionsTeam@henryschein.com or call 855-801-1125

LEARN. IMPLEMENT. GROW.

To learn more, contact your Field Sales Representative.

American Association of Dental Office Managers is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 3/1/2017 to 2/29/2020. Provider ID# 363333

 

This activity has been planned and implemented in accordance with the standards of the Academy of General Dentistry Program Approval for Continuing Education (PACE) through the joint program provider approval of AADOM and Henry Schein Dental. AADOM is approved for awarding FAGD/MAGD credit. AGD ID# 363333

Jim Philhower is the Director of North America Dental Sales Leadership & Development for Henry Schein. Jim is a 28-year veteran of the dental industry. His career includes six years as a Regional Manager and 12 years as a Field Sales Consultant.

Randa O’Connor is Founder and CEO of Dental Careers, Inc, a leading dental specific recruiting firm. She and her team of talented recruiters work nationwide to connect dental professionals with employers in need of hiring. Dental Careers has a successful track record for placing the highest quality candidates available in marketplace.

Randa is also Owner and CEO of Pinnacle Leadership Academy, Inc., a highly respected dental coaching firm. She has been coaching dental offices and organizations for 21 years and has over 3,500 clients across the United States. She speaks both nationally and internationally on many topics related to the business of dentistry. She has published articles in Contemporary Esthetics, Dental Economics, AADOM, Henry Schein, Inc. Business Solutions and Dental Mentor magazines.

www.dental-careers.com

 

Jill Hasselmann is the Director of Business Development for HR for Health, the leading cloud-based human resources software dedicated to empowering dentists with the tools to manage their human resources with confidence. She is passionate about helping people identify and utilize their natural talents to become more effective and happy at work. This passion lead to her becoming a Kolbe Certified Consultant, and she now leads Kolbe workshops for companies across the country.

Jim Philhower is the Director of North America Dental Sales Leadership & Development for Henry Schein. Jim is a 28-year veteran of the dental industry. His career includes six years as a Regional Manager and 12 years as a Field Sales Consultant.

Dilaine Gloege is a Certified Dental Assistant and AAPC Certified Professional Coder with over 30 years of dental experience. Dilaine has worked at the practice level as a Certified Dental Assistant, Business Team Member, and Practice Administrator. She is currently Call Support Center Supervisor for Dr. Charles Blair’s Insurance Solutions Newsletter and PracticeBooster and has helped thousands of practices with coding and insurance questions for both medical and dental claims.

Additionally, Dilaine is a contributor to the following publications: Insurance Solutions Newsletter, Coding with Confidence, Administration with Confidence, and Medical Dental Cross Coding with Confidence. She also shares her knowledge and passion for dentistry in her speaking, webinar presentations, and consulting with dental teams nationwide.

Jim Philhower is the Director of North America Dental Sales Leadership & Development for Henry Schein. Jim is a 28-year veteran of the dental industry. His career includes six years as a Regional Manager and 12 years as a Field Sales Consultant.

Tarah Grauer, MHA, BASDH

Tarah Grauer has over 15 years of experience in the dental industry as a practicing dental hygienist, office manager, and dental assistant. She received her Bachelor of Applied Science in Dental Hygiene from St Petersburg College and Master in Health Administration from Florida Atlantic University with a concentration in Nonprofit Leadership from University of Florida. Tarah joined Henry Schein as a practice development coach bringing her real-world professional experience coupled with her mastery of the business to help practices identify areas for growth, implement winning systems and strategies for success. She provides coaching and system implementation with a hands-on approach that increases production and reduces stress.